Company:Persona
Mode:Work from home
Role:Client Support Associate
About the Job
persona is the party top startups use to engage people from versatile the realm. Our dream is a future place all can find the best act for ruling class and associations can uncover the realm’s best talent. Founded by two Stanford University graduates, Persona everything accompanying the globe’s fastest-increasing science startups. Our clients are backed by few of the planet’s top financiers, like Founders Fund, Sequoia Capital, and Andreessen Horowitz.
Persona is a ability agency that recruits, trains, and staffs gifted detached artists to a degree yourself. This is an freedom to work closely accompanying the future Googles, Facebooks, and Amazons of the globe-construction out their institutions and serving them reach the next level of achievement.We support all we employ accompanying preparation, mentoring, and science possessions so they are authorized commotion their best and are as satisfied as possible in their duties. We have a abundant worldwide group loyal to supporting and communicable care of new Persona crew appendages, and our aim search out provide wonderful enduring course event for all who joins the group.
Who We Are:The Persona group is containing instigated, tireless people covering the earth, combined by a civilization of education and continuous bettering. We compete in sport of desirous question solvers the one love to build new things and guarantee customer indication.
What We’re Looking For:We are pursuing a full of enthusiasm and driven Client Support Associate (CSA) to guarantee best-in-class client knowledge and assert thickness in all client interplays. This part is elemental to our tumor and success, including direct date accompanying customers as a front-line representative.
Responsibilities:
- Respond to consumer and vendor askings through manual, calls, tickets, and emails.
- Handle increased client support concerns efficiently.
- Provide prompt, correct, and companionable department dealing with customers.
- Collaborate cross-functionally to resolve client issues ranging from advertising to mechanics challenges.
- Utilize a client-attracted, needs-located approach to experience and support clients as wanted.
- Maintain a forceful work morality accompanying a total obligation to client satisfaction regularly.
- Requirements:
- Less than individual period of justified knowledge in consumer support.
- Preferred experience in a client-compelled, detached work surroundings.
- Exceptional ideas abilities across telephone, electronic mail, and handbook, accompanying extreme consideration to detail.
- Strong mechanics/computer abilities, containing the use of multi-screen orders.
- Basic understanding of socializing for professional or personal gain and friendliness accompanying video spilling pacts (RTSP, SMTP, HTTP).
- Structured and self-instigated approach to accomplishing newspaper, weekly, and quarterly aims.
- Passionate about department dealing with customers and enthusiastic to determine new spreadsheet.
- Fully articulate in English.
- Ability to commit unending and complete-period.
- Ability to work U.S. trade hours (Pacific Time, Central Time, or Eastern Time)
- This position is for weighty, course-oriented aspirants.
- What We Offer:Best payrolls in the manufacturing.
- Permanent capability to work from anyplace in the realm.
- Opportunities for growth and progress.
- A fast-moving and cooperative surroundings.
- Warm and companionable association culture.