Job Description
Skill required: Voice – Service Desk Voice Support
Designation: IT Customer Service Associate
Qualifications: Any Graduation
Years of Experience:1 to 3 years
What might you do?
You could be aligned with our Customer Support vertical and assist us in managing/ resolving clients query, managing escalations and court cases of the disappointed clients & giving first-rate resolutions. You can also be answerable for final the fault and court cases inside SLA`s. Looking for a candidate who is right in communique and has top information on metrics of Customer Support The function is aligned to our Service Desk Voice Support crew that is answerable for appearing each day operations whilst retaining SLAs & fixing queries associated with disputes whilst coordinating with clients. The crew critiques carrier requests primarily based totally at the predefined scope of support, records, diagnoses, and troubleshoots patron raised incidents. They additionally control unplanned interruptions to repair ordinary carrier operations as speedy as feasible for voice interactions
What are we searching for?
In this function you’re required to remedy habitual problems, in large part via precedent and referral to trendy guidelines. Your anticipated interactions are inside your very own group and direct supervisor. You may be supplied specified to slight degree of preparation on every day paintings duties and specified preparation on new assignments. The choices which you make might effect your very own paintings. You may be an man or woman contributor as part of a group, with a predetermined, centered scope of paintings.
Please note that this role may require you to work in rotational shifts
Roles and Duties:
In this position, you are expected to address routine issues primarily through established practices and by consulting general guidelines. Your interactions will mainly be with your team and immediate supervisor. You will receive detailed or moderate instructions for your daily tasks and comprehensive guidance for new assignments. The choices you make will primarily affect your own work. You will be an individual contributor within a team, focusing on a specific scope of responsibilities. Please be aware that this role may involve working in rotational shifts.
Qualifications: Any Graduation