Job Title: Customer Service Representative
Job ID: 2269876
Department: Customer Service
Main Office: Hyderabad, Telangana, IN
Mandatory Qualifications:
*High school certificate, GED, or an equivalent amount of professional experience
*At least one year of experience in customer service or in a medical office, healthcare, call center, or administrative setting dealing with customer issues
*Familiarity with computers and Windows PC software, including capability to navigate and learn complex new software applications
*Skilled in simplifying healthcare terminology and intricate processes into clear, actionable instructions for customers
*Competent in conflict resolution skills, with the ability to handle stressful situations effectively
*Proven ability to listen attentively, gather pertinent information, establish rapport, and respond to customers with empathy
Desired Qualifications:
*Experience in the health care field
*Understanding of billing, financial procedures, and eligibility processes, practices, and concepts