Business Analyst I, Last Mile Analytics and Quality (LMAQ)
**Key Responsibilities**
– Create innovative analytical tools by collaborating with operations and program stakeholders.
– Develop models and metrics that deliver insights into delivery performance and customer experience.
– Manage the reporting of Flex business metrics, including data pipelines and report structures, while defining essential metrics and KPIs.
– Enhance process efficiency through automation initiatives.
– Partner with important stakeholders across the network to identify and leverage new opportunities and insights.
– Conduct thorough analyses to uncover the root causes of fluctuations in key parameters over specific time frames.
– Collaborate with Business Intelligence Engineers and Data Engineering teams within LMAQ to build effective visualization dashboards.
**Basic Qualifications**
– Strong proficiency in SQL or ETL, Microsoft Excel, and Quicksight.
– Experience in specifying requirements and utilizing data and metrics for deriving business insights.
– Excellent written and verbal communication skills, capable of engaging across various business domains.
– Bachelor’s degree or equivalent experience.
**Preferred Qualifications**
– At least 1 year of experience in a business analyst, data analyst, or similar role.
– Over 2 years of experience using Excel (including VBA, pivot tables, array functions, power pivots, etc.) and familiarity with data visualization platforms such as Tableau.
– Basic understanding of Redshift.
– Prior experience in creating extensive Business Requirement Documentation.
– Familiarity with managing large datasets.
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**Key Job Responsibilities**
Amazon, based in Seattle, Washington, is a Fortune 500 leader in e-commerce. Since our founding by Jeff Bezos in 1995, we have significantly broadened our product range, expanded international operations, and developed a global network of fulfillment and customer service centers. Currently, Amazon provides everything from books and electronics to tennis rackets and diamond jewelry. We operate across Canada, China, France, Germany, Italy, Japan, Spain, and the United Kingdom, with numerous fulfillment centers totaling over 26 million square feet.
The Last Mile Analytics & Quality team at Amazon seeks a proactive and customer-focused Program Manager to oversee projects, enhance metrics, and collaborate with Amazon’s technology, product, business, and operations teams to deliver effective solutions for both internal and external customers.
BASIC QUALIFICATIONS
– Proficiency in SQL or ETL processes
– Familiarity with reporting and data visualization tools like Quick Sight, Tableau, Power BI, or similar BI software
– Bachelor’s degree or equivalent qualification
– Strong written and verbal communication skills, capable of engaging with diverse business units
PREFERRED QUALIFICATIONS
– Over a year of experience with Excel or Tableau, including data manipulation, macros, charts, and pivot tables
– Basic knowledge of Redshift
– Past involvement in creating comprehensive Business Requirement Documentation
– Experience working with large datasets