Amazon is Hiring: Customer Service Associate – Work from Office (Seasonal Role)
Location: Hyderabad, India Job Type: Seasonal (Full-Time) Shift: Rotational (including weekends, overnight, and national holidays)
About the Role
Join Amazon, the world’s most customer-centric company, as a Customer Service Associate and become part of a passionate team dedicated to delivering exceptional support. This is not a script-based job—you’ll receive expert training and be empowered to solve real problems for real customers.
What You’ll Do
As a Customer Service Associate, you’ll:
Act as the first point of contact for customers through phone, chat, or email
Assist with orders, payments, products, or website navigation
Resolve issues, provide guidance, and ensure high customer satisfaction
Use internal tools to research and resolve customer queries quickly and effectively
Work Schedule
Minimum 40 hours/week (Example: 4×10 hrs or 5×8 hrs)
Shift timings vary between 6 AM and 11 PM, Sunday to Monday
Be prepared for overnight shifts, weekends, and national holidays
What You’ll Bring
Excellent communication skills in English (spoken and written)
Basic computer knowledge and typing skills
Ability to multitask and stay calm under pressure
A customer-first attitude and a problem-solving mindset
What You’ll Receive
Full training provided—no prior customer service experience needed!
Medical insurance coverage
Pension plan
Lifestyle and retail discounts through Amazon Extras