Job overview
We are looking for a committed BPO SPE Voice professional with 1 to 2 years of experience in User Testing, Product Evaluation, Quality Assurance, and Test Engineering. The candidate should be tech-savvy and proactive. This position requires working from our office and being comfortable with flexible shifts. The role includes managing customer inquiries and delivering outstanding service to guarantee customer satisfaction.
Key Responsibilities
- Willingness to work in a 24X5 and 365-day operational environment with variable shifts, including on weekends. Flexible to extend work hours during peak and non-peak periods.
- A minimum of 3 years of relevant full-time experience in a Subject Matter Expert (SME) or a similar role.
- Excellent written and verbal communication skills in English are essential.
- Proficiency in MS Excel at a basic to intermediate level is required.
- Ability to manage multiple tasks and function independently within a team setting.
- Quickly learn and grasp new policies.
- Engage with customers to ensure the highest level of satisfaction.
- Basic knowledge of Excel is mandatory.
Onboard, educate, engage, and assist emerging and established creators or influencers to help them connect with their communities across major language markets regarding specific creator acquisition, scalable community communications, campaign management, and support-related issues.
- Collaborate on projects to create and implement a scalable model that enhances support for creators on the platform.
- Possess strong communication and interpersonal skills in the respective language and the ability to influence creators.
- Adapt swiftly to a fast-paced environment by staying informed about policy changes.
- Effectively communicate policy changes and updates promptly and efficiently.
- Ensure adherence to the required process standards.
- Serve as a mentor when necessary.
- Act as an engaged team member.
- Drive refresher training and policy updates based on production requirements.
The Cognizant community:
We are a high-achieving team that values and supports one another. Our workforce promotes a dynamic, collaborative, and inclusive atmosphere where everyone can excel.
Cognizant represents a global community with over 300,000 associates worldwide.
We not only envision a better future—we strive to create it.
We prioritize the well-being of our people, clients, company, communities, and the environment by making ethical choices.
We cultivate an innovative culture that allows you to chart a career path that aligns with your goals.
Cognizant is among the world’s top professional services firms, modernizing clients’ business, operational, and technological frameworks for the digital era. Our distinctive, industry-based consultative approach assists clients in imagining, constructing, and managing more innovative and efficient enterprises. Based in the U.S., Cognizant (a member of the NASDAQ-100 and ranked among Forbes Best Employers for 2024) is regularly recognized as one of the most esteemed companies globally.