Tech Mahindra Customer Service Specialist

Join Tech Mahindra – Elevate Your Career in Customer Support

About the Company
Tech Mahindra, a part of the renowned Mahindra Group, is a leading Indian multinational IT services and consulting firm. Established in 1986 through a joint venture between Mahindra & Mahindra and BT Group, the company is headquartered in Pune with its registered office in Mumbai. With a strong global presence, Tech Mahindra is known for driving innovation and delivering cutting-edge tech solutions.

About the Role
Tech Mahindra is hiring for an exciting Customer Support Associate role based in Hi-tech City, Hyderabad. In this position, you will be the first point of contact for customers, addressing their product-related queries and ensuring a seamless support experience.

Key Responsibilities

• Handle customer inquiries effectively via voice support.
• Maintain professionalism while resolving issues, especially in billing-related concerns.
• Ensure accurate and timely responses to all customer queries.
• Multitask and make quick decisions in a dynamic environment.
• Maintain a customer-centric approach with logical thinking and spontaneous problem-solving.

Eligibility Criteria

• Undergraduate/Graduate with 1+ years of experience in International Voice Process (B2C) – mandatory.
• Exceptional communication skills are essential.

Preferred Skills

• Hands-on experience with billing queries (e.g., recurring bills, billing cycles, prorate charges, taxes, auto-pay, etc.).
• Strong interpersonal and conflict-resolution skills.
• Ability to work under pressure and manage tough customer interactions.
• Comfortable working in a 24/7 rotational shift environment (5 days/week).

What We Offer

• Competitive salary (as per company standards)
• Work from Office in a vibrant tech hub – Hyderabad
• 5-day work week with two-way cab facility for convenient commute
• Supportive team culture with opportunities for professional growth

Equal Opportunity Employer
Tech Mahindra is an equal opportunity employer and welcomes candidates from all backgrounds.

Interested?
If you meet the criteria and are looking to grow your career in a dynamic support environment, reach out to the contact below to schedule your interview.
To find the contact details click below
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